Centauri Insurance Fined $100K for Mishandling Hurricane Ian Claims — Why That’s Not Justice

What Happened: Centauri’s $100K Fine Explained

On May 8, 2025, the Florida Office of Insurance Regulation (OIR) issued a Consent Order against Centauri Specialty Insurance Company after conducting a market conduct examination into its handling of Hurricane Ian insurance claims. The findings were alarming: at least 168 claims were adjusted by individuals who weren’t properly licensed or appointed, and in 141 additional cases, the company failed to include legally required disclosures when issuing partial claim payments to insureds.

The Real Cost to Florida Policyholders

Let’s be clear — these aren’t small clerical oversights. These are serious failures that can deeply impact Florida families trying to get back on their feet after a storm. And yet, for all this misconduct, Centauri was fined only $100,000.

For a company with hundreds of millions in annual premium revenue, that's not even a slap on the wrist. The fine is simply a line item for “cost of doing business.” That’s not justice. That’s a system that favors corporations over consumers.

Why Enforcement Alone Isn’t Enough

This Consent Order is a stark reminder that policyholders cannot rely on state regulators or insurance adjusters to protect their rights. The OIR’s investigation uncovered misconduct, but it won’t reopen claims, reassess settlements, or recover funds for underpaid homeowners claims. The Consent Order confirms wrongdoing — but it offers no relief to those already harmed.

If your Hurricane claim felt rushed, undervalued, or was managed by someone who seemed unfamiliar or unresponsive, you may have been one of the 168 affected. But unless you take legal action, that claim might never be properly reexamined.

How Murray Law Group Can Help

At Murray Law Group, we believe Florida homeowners deserve more minimal fines and than after-the-fact consent orders. You deserve a dedicated advocate in your corner from day one — someone who understands the games insurers play and isn't afraid to take them head-on.

That’s why it’s critical to consult your own attorney early on in the claims process. Our team fights to ensure claims are handled promptly, lawfully, and fairly — and when they’re not, we make sure its corrected.  

Take the Next Step

If you suspect your claim was mishandled, or undervalued, don’t wait, get a free claims review now.

Schedule a consultation with Murray Law Group today. We’re committed to helping Florida homeowners create positive outcomes — especially even when the system fails them.